general terms & information
Further general terms & information for our treatments
Cancellations or no shows
Booked treatments have to be cancelled at least 24 hours in advance. If cancelled later or if not made use of, the full amount will be charged 100%. The treatment always ends at the scheduled time, so that the next client doesn't have to wait. Delays will shorten your treatment and the full amount will be charged.
Wellbeing, illness and medicines
Please inform our spa staff when booking your treatment if you have any disorders or diseases, if you have had an operation or if you are pregnant. Please also let us know if you take special medication or if you are breastfeeding. If the massage technique isn't pleasant, please tell the therapist immediately. Please inform him/her of injuries, tension or algesia.
Please come to your treatment in your bath robe. We recommend you to undress completely - and we offer single-use slips .
This is a quiet area - allow yourself to let go of everyday life and relax. For this reason, mobile phones are not allowed in the treatment- and relaxation area.
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