Why we often “misunderstand” each other and how we can avoid this

Communication accompanies us every day and is one of the most important tools in everyday (professional) life. Listening, giving feedback and sometimes offering good criticism – that doesn’t sound difficult. But if they don’t work, they can cause a lot of sand to collect in the gears, which can jeopardize a company’s workflows and processes.

Module 1 of Emotional Competencies is dedicated to the topic of communication and feedback and uses group work, interactions and role plays to shed light on our communication in everyday situations. What does feedback involve and how can I give it correctly? This module also looks at ways of dealing with criticism and the various findings of communication researchers. By understanding how and why misunderstandings or “miscommunication” arise in the first place, initial changes in communication behavior can be set in motion. Because people cannot “not communicate” – they become the “I” through the “you”!

Learning objectives:

You

• know important communication models and understand how and why a loss of communication occurs
• gain clarity about the different levels of a “message” and how you can decode them
• know and understand the feedback rules and have practiced applying them
• deal with the “giving and receiving” of constructive criticism and learn how to reformulate your own messages in a positive way
• reflect on the effect of conscious and unconscious communication via verbal and non-verbal channels
• become more aware of the concept of communication and communicate more clearly and sharply in your everyday situations

Information:

• Speaker: Birgit Fritz-Egger, certified selfness coach
• Registration: up to one month before the event at hrm@eiger-grindelwald.ch
• Venue: Hotel Sunstar, Grindelwald
• Participation costs: CHF 450 per person
• for further information please click here
• for further information about workshops in 2025, please click here