Why we often "misunderstand" each other and how we can avoid this. Communication accompanies us every day and is one of the most important tools in everyday (professional) life. Listening, giving feedback and sometimes offering good criticism - that doesn't actually sound difficult...

Being consciously in the "here and now" and creating the conditions for empathic interaction. Who hasn't experienced this: my thoughts keep wandering, I'm in autopilot mode and my concentration is gone. How do I manage to bring myself back "into the moment"? And how can I become more mindful of myself and thus more empathic?

Finding ways out of the decision-making dilemma. Making decisions with your head, heart and gut. Acting as a member of a team. How can I make the "right" decision and feel safe and comfortable doing so?