Why we often “misunderstand” each other and how we can avoid it.
Communication accompanies us every day and is one of the most important instruments in everyday (professional) life. Listening, giving feedback and even offering good criticism – that doesn’t sound difficult. But if it doesn’t work, it means collecting a lot of sand in the gears, which can endanger the workflows and processes in a company.
Module 1 of the Selfness Starter is dedicated to the topic of communication and feedback and uses group work, interactions and role plays to shed light on our communication in everyday situations. What does feedback involve and how can I give it correctly? Possibilities for dealing with criticism are also looked at in this module, as well as knowledge about the various findings of communication researchers. By understanding how and why misunderstandings or “miscommunication” occur in the first place, initial changes in communication behaviour can be initiated. Because human beings cannot “not communicate” – they become the “I” through the “you”!
- Speaker: Birgit Fritz-Egger, certified Selfness Coach
- Duration: 1 day 9 am – 5 pm
- Costs: CHF 600 (incl. meals)
- Registration: required, limited number of participants
